Got questions? We've got answers. Browse our FAQs to find information on everything from ordering to delivery. Can’t find what you’re looking for? Contact us directly for more help.
We currently only accept and ship orders within Canada.
Customers are welcome to collect their orders in person to save on shipping charges. We will contact you to confirm that your order is complete and ready for pick-up before arranging a pick-up date.
Depending on your location and the shipping weight and dimensions of your packages, your order may ship via Canada Post, Loomis ground courier, or transport truck. We will contact you to discuss your shipping options.
Shipping cost will be added to all orders (where in-store pick-up is not arranged). We will contact you with a shipping estimate before your payment is processed.
We accept Visa, Mastercard and E-transfer payments. School customers who have an existing account in good standing may place orders with a valid Purchase Order #.
Website orders for equipment require a minimum order amount of $75.00 before taxes and shipping.
In-stock equipment items that are in new condition and in the original packaging may be returned withing 30 days. The customer is responsible for return shipping charges. A restocking fee of 20% may apply. Special order (non-stock) items and customized items are not returnable.
If you are interested in an item that you do not see available on our website, please contact us with your inquiry, and we will attempt to source it for you from our network of manufacturers and distributors.
Over the years we have helped many new schools with their ‘start-up list’. Please contact us and would be happy to discuss your specific school needs and prepare a recommended equipment list for you.
North Star Sports does not offer installation services for facility equipment. If you have purchased gymnasium equipment, protective netting, permanent padding, basketball backstop systems, etc, then we suggest you contact either your School Division maintenance department or a 3rd party contractor to ensure that your equipment is installed in a safe manner that is in keeping with your required insurance and liability requirements.
Equipment products will generally carry a standard manufacturer’s warranty against defects for a period of 1 year. This applies to normal wear-and-tear under the intended use of the product. There is no warranty on items that are misused, or abused, or have not been properly maintained or have been stored improperly. *There is no implied warranty on badminton racquet strings.
We offer custom logo applications via screen printing (ink), direct embroidery (thread), heat transfer (adhesive), cut & sew twill (applique), and sublimation (fabric dye). All of these processes are completed in-house by our staff, with the exception of sublimation which is fulfilled via our network of custom uniform companies. The best method will be dependent on your specific logos, garments, budget and timeline. We will evaluate your particular needs and discuss these options with you as appropriate.
Generally speaking, the in-house production of custom apparel orders takes in the range of 10-15 business days, once we have your finalized order details and approval of the artwork proofs that we will prepare for you.
Custom sublimated uniforms that come from outside sources may require a longer timeline in some cases, depending on the specific brand and manufacturer.
Rush orders and expedited shipping are available pending the current production schedule, so if you need it quick, please contact us to discuss the available options.
We will produce as little as 12 garments, depending on the order specifics, but our most common order sizes are 25, 50, and up, which offer best value.
Before any custom apparel order is put into production you will be sent an artwork approval that emphasizes the importance of checking files, sizes, colors, placement and spelling to ensure that your order will be exactly what you ask for. Please take the time to make sure your approval is accurate. If there is a misprint due to mechanical error on our part, we will certainly take care of that for you, but orders that are produced to the specifications of an approved artwork proof cannot be returned.
Ideally, we prefer to work with ‘vector’ format files, including Adobe Illustrator (.ai) or Corel Draw (.eps). Files created in Adobe Photoshop (.eps) will generally also work. Please create all files at a minimum of 300dpi, and do not flatten any layers. This will avoid art charges with regards to preparing any artwork that is not ‘camera ready’.
Absolutely. We offer a hosted web service that allows us to prepare a custom webstore where your staff, players and parents can purchase your custom apparel. We can handle the purchasing process, order consolidation, and payment collection for you. Just reach out to us to inquire about how we can set this up for you.
